HOW OFTEN DOES OUR COMPANY COME OUT ?
DO WE WORK THROUGH THE WINTER ?
WHAT HAPPENS WHEN IT SNOWS OR RAINS ?
WHAT ABOUT HOLIDAYS ?
SHOULD I UNLOCK MY GATE ?
CAN WE WORK WITH YOUR DOG IN THE YARD ?
WHAT IF I WANT TO SKIP A SERVICE DAY ?
HOW DO I PAY ?
ARE THERE ANY CONTRACTS I HAVE TO SIGN ?
IS THERE AN EXTRA CHARGE FOR THE FIRST TIME ?
HOW OFTEN DOES OUR COMPANY COME OUT ?
Most of our customers prefer service once or twice a week. Other service schedules are available; if you would like to know more about service more often than that, please call us.
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DO WE WORK THROUGH THE WINTER ?
Dogs keep doing their business all winter long. Keeping up your yard will help create a healthier environment for your family and pet, you will really thank us during the spring thaw!
If we are unable to service your yard because of snowfall, we will be there on the next scheduled service day. Your monthly rate will remain the same due to double the amount of waste picked up on that next scheduled service day.
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WHAT HAPPENS WHEN IT RAINS ?
We’ll work in most weather, but snow or very cold weather can stop us. Our company will usually work in the rain. A very heavy rainfall may stop us, though. We will most often be able to make up the work later that week.
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WHAT ABOUT HOLIDAYS ?
We do not work on the following days:
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1) New Year’s Day |
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4) Labor Day |
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2) Memorial Day |
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5) Thanksgiving Day |
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3) Independence Day |
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6) Christmas Day |
We do our best to anticipate these holidays and reschedule the scoop day to either the day before or the day after the holiday.
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SHOULD I UNLOCK MY GATE ?
Yes. Since employees are not to climb or jump over fences, please have your gate unlocked on your service day.
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CAN WE WORK WITH YOUR DOG IN THE YARD ?
In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. If the Dog will not allow us to clean the yard, You will be charged for the scheduled call. We will not take unnecessary risks with your dog or our employees.
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WHAT IF I WANT TO SKIP A SERVICE DAY ?
You will not be charged if you call the company office 3 days prior to tell the service worker to skip your yard that day. If the dog will be gone from the yard for a couple of weeks, or for some reason you want us to skip your yard for a day or more, we can hold service for you.
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HOW DO I PAY ?
We accept MasterCard, Visa, Discover and American Express credit cards. Your card will be billed and a hard copy of your statement will be sent to you.
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ARE THERE ANY CONTRACTS I HAVE TO SIGN ?
No – We can start and stop your service over the phone. We do not require contracts, there is no minimum service period, and there is no a 3 day notice required to cancel service.
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IS THERE AN EXTRA CHARGE FOR THE FIRST TIME ?
With your prior approval, there may be an extra charge for the first service if there has been a lot of accumulation of waste over time.
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